Legal & Compliance
Refunds & Cancellations
How consultation fees are confirmed, when a slot may be cancelled, and how an approved refund is returned.
Last updated: October 2026
1. What this policy covers
This policy covers fees paid for a Digital Chambers telephone or video consultation, and any other consultation fee collected online by White & Black Chambers. Fees are quoted and charged in Indian Rupees (INR). The amount due is the fee shown for the category you select, starting from ₹499.
2. When a slot is confirmed
A requested slot is held for 24 hours. It is confirmed only when the consultation fee is received. Requesting a slot, or opening the payment page, does not by itself create an advocate–client relationship. That relationship arises only on a written engagement.
3. Cancellation by you
If you cancel more than 24 hours before the confirmed slot, the chamber will reschedule the consultation or refund the fee, less any non-recoverable payment-gateway charge. If you cancel within 24 hours of the slot, or do not attend, the fee is retained, because the advocate’s time has been reserved.
4. Cancellation by the chamber
If the chamber cancels a confirmed consultation and cannot offer a suitable alternative slot, the fee is refunded in full. If you accept a rescheduled slot, no refund is due.
5. How refunds are paid
Approved refunds are returned to the original payment method through the same payment gateway, usually within 5 to 7 working days of approval. Your bank or card issuer may take additional time to show the credit. The chamber does not refund in cash where the fee was paid online.
6. Failed or incomplete payments
If a payment does not complete, the slot is not confirmed and no refund is required, because no fee has been received. If an amount is debited but the chamber’s record still shows the payment as unpaid, write to the chamber with the booking reference and the payment reference. The chamber will verify the payment with the gateway before confirming the slot or arranging a refund.
7. How to request a cancellation or refund
Write to contact@whiteblackchambers.in with your booking reference, the name used on the booking, and whether you want a refund or a new slot. You may also use the contact page. The chamber will reply within two working days.
Questions about a payment may also be sent from the contact page. The terms that govern use of this website are set out in the Terms of Use.